Frequently Asked Questions
- How does Fixed Swaps work?
- Fixed Swaps connects to a network of liquidity providers to find the best exchange rates. You choose the currencies to swap, enter your destination wallet, and we create an exchange. You send the crypto to a deposit address and receive the exchanged amount in your wallet.
- Do I need to create an account?
- No registration is required to make a swap. However, creating an account lets you track your swap history in the My Swaps dashboard.
- How long do swaps take?
- Most swaps complete within 5–30 minutes depending on network confirmation times and liquidity. Slower networks like Bitcoin may take longer.
- What currencies are supported?
- We support hundreds of cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Solana (SOL), Tether (USDT), BNB, XRP, Litecoin, Cardano, Monero, and many more.
- What are the fees?
- Fixed Swaps charges a small service fee built into the exchange rate. There are no hidden fees. The rate shown is the rate you get, minus the included fee and network transaction costs.
- What is the minimum swap amount?
- Minimum amounts vary by currency and market conditions. The minimum is displayed in the swap form when you select your currency pair.
- What if my swap gets stuck or fails?
- If your swap doesn't complete within 2 hours of sending funds, contact our support team with your swap ID. We will either complete the exchange or refund your funds.
- Is Fixed Swaps non-custodial?
- Yes. We never hold your funds long-term. When you create a swap, a unique deposit address is generated. Once your deposit is confirmed, funds are sent directly to your wallet.
- Do I need to complete KYC?
- No KYC is required for standard exchanges. We comply with regulatory requirements automatically based on exchange amounts and currency types.
- What's the difference between Fixed and Float rate?
- Fixed rate locks in the exact amount you'll receive at order creation — no surprises even if the market moves. Float rate follows the live market until your deposit is confirmed.
- How do I track my swap?
- Every swap gets a unique Order ID. Open 'Track a Swap' from the menu, enter your Order ID, and you'll see the live status of your exchange.
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