How to Track a Crypto Swap
Once you send crypto for a swap, the waiting starts. Did the deposit arrive? Is the exchange sending your coins? Tracking answers those questions. Every swap on FixedSwaps has an Order ID, and that ID is the key to following the swap from deposit to payout. This guide explains how tracking works, what each status means, and what to do when a swap takes longer than expected.
Your Order ID is the key
Every swap creates an Order ID, a short code shown when the order is created. It is the only reference you need to track the swap or talk to support about it. Save it somewhere safe as soon as the order is created, before you send the deposit.
If you entered an email when creating the swap, you may also receive updates by email. But the Order ID works on its own, with no account and no login, so keep it even if you also get email updates.
How to track a swap step by step
Open the tracking page on the FixedSwaps site and enter your Order ID. The page shows the current status of your swap and the details of each step: the deposit, the exchange, and the payout.
The status updates as the swap moves forward. You can refresh the page to see the latest state. There is no need to refresh constantly; the status changes when the network confirms each step, which takes minutes, not seconds.
What each status means
Waiting for deposit means the order is created and the exchange is waiting for your crypto to arrive. Deposit received means your funds arrived and are being confirmed on the network. Exchanging means the swap itself is happening. Payout sent means your new crypto is on its way to your wallet.
Completed means the payout transaction is done and the funds should be in your wallet. If your wallet does not show the funds yet, check that your wallet is synced and that you are looking at the right network and address.
Normal waiting times by network
Most swaps complete in 5 to 30 minutes. The main factor is how fast the sending network confirms your deposit. Solana and Tron confirm in seconds to a minute. Ethereum usually takes a few minutes. Bitcoin is the slowest, often around 10 minutes per confirmation.
Network congestion can stretch these times. When many people transact at once, confirmations take longer on every network. A delay during a busy period is normal, not a sign of a problem.
If your swap involves two slow networks, the total time adds up. A Bitcoin deposit that needs several confirmations, followed by a payout on another slow network, can take closer to an hour in busy periods. That is still normal. The tracking page shows which step the swap is on, so you can see exactly where the time is going.
Checking the deposit on a block explorer
A block explorer is a public website that shows transactions on a blockchain. Paste your deposit transaction hash into the explorer for that network, and you can see whether the transaction confirmed and how many confirmations it has.
This is the fastest way to answer the most common question: did my deposit arrive? If the explorer shows the transaction confirmed, the exchange has it or will have it shortly. If the explorer shows no transaction, the send may not have gone through from your wallet.
What to do if a swap is delayed
First, check the tracking page for the current status. Second, check the deposit on a block explorer. Third, confirm you sent the exact amount to the correct deposit address on the correct network. Most delays come from one of those three things.
If the deposit confirmed hours ago and the status has not moved, contact support with your Order ID and the deposit transaction hash. Do not send a second deposit for the same order unless support tells you to, because a duplicate payment can complicate the order.
How to track your swap on FixedSwaps
- Save your Order ID — Copy the Order ID shown when the order is created. It is the only reference you need to track the swap.
- Open the tracking page — Enter your Order ID on the tracking page to see the current status of your swap.
- Check the deposit — If the swap is waiting, check the deposit transaction on a block explorer for that network.
- Wait for confirmations — Allow 5 to 30 minutes for network confirmations, longer on Bitcoin or during congestion.
- Contact support if stuck — If the deposit confirmed long ago and nothing moved, contact support with your Order ID.
Frequently asked questions
- How do I track my swap on FixedSwaps?
- Use your Order ID on the tracking page. Enter the ID and you will see the current status, from deposit received through to payout sent, plus the transaction details for each step.
- How long should a swap take?
- Most swaps complete in 5 to 30 minutes, depending on network confirmation times. Bitcoin swaps are usually slower than Solana or Tron swaps, because Bitcoin confirmations take longer.
- What does it mean if my swap is waiting for a deposit?
- It means the exchange has not yet received your crypto. Check that you sent the exact amount to the correct deposit address, and that the transaction has confirmations on the network.
- What should I do if my swap is delayed?
- First, check the tracking page for the current status. Then check the deposit transaction on a block explorer. If the deposit confirmed but the swap has not moved for a long time, contact support with your Order ID.
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